Privacy statement - FlightComplaints

Information about our organisation and our website
This privacy policy notifies you of our privacy practices, how your information is collected online, how it is used, and which rights you have with reference to The General Data Protection Regulation 2016/679 ("GDPR"). Please read this privacy statement and visit this page from time to time to review any changes that may have been made.

FlightComplaints is a trading name of FlightComplaints AS outside Norway. “FlightComplaints”, “our” and “FlightComplaints” all refer to FlightComplaints AS.

Sites covered by this privacy statement
This privacy statement applies to all of our sites and domains, including all regional or country specific websites (collectively, "sites"). Sites may provide links to third-party sites for practical purposes and as information for you. If you open these links you will leave our sites. We do not control such third party sites or such privacy statements that may deviate from our privacy practices. This privacy statement does not cover personal information that you choose to provide to third parties not affiliated with us. We may neither monitor nor control the information collected by such sites or the privacy practices of a third party and we are not responsible for their practices or the contents of their web pages.

Date processing responsibility
FlightComplaints are the data controller. The daily responsibility is delegated to FlightComplaintss Data Protection Officer. The delegation includes only the tasks and not the responsibility. This statement contains information you are entitled to when we collect information about you, see Section 19 of the Personal Information Act and further the general information about how we process personal data in Section 18, 1st paragraph.

Personal information collected and used
In this statement, "personal information" refers to information about an identifiable individual that is afforded protection according to GDPR. We collect information in different ways and for various purposes as follows below.

If you choose to sign up with one of our websites to file a complaint case, you will be asked to provide your flight information, name, phone number, account number, and signature. This information is used solely to promote the claim.

Such information may also arise from documents we collect in connection with the matter.

Purpose of data storage and processing
The purpose of storing privacy information is to fulfil contractual agreements, for marketing, or to use in connection with any complaints received.

Without the above information, we will not be able to process the customer's case. We will only request the information that is necessary for processing the case.

Transmission of data to third parties
In order to promote the customer's case, your data may be disclosed to and processed by a third party.

FlightComplaints will disclose information in consultation with the authority of the customer. The information provided is solely for the purpose of promoting the customer's compensation case.

FlightComplaints deliver information to the airlines in order to be able to claim compensation. FlightComplaints will only share information with other third parties if required to do so by law.

Case Management System
Flyklager uses commercial grade cloud storage solutions to store data from its case management system and as online storage of documents. Various types of personal information are recorded in these archive and in the case management system, such as names, addresses, phone numbers, email addresses, and other pertinent information as stated in the inquiry.

Email and phone
FlightComplaints use email and phones as part of our daily work to fulfil the purpose of our business. The Data Protection Officer has the daily responsibility for the processing of privacy information in this regard. Relevant information arising out of phone calls and e-mail exchanges that occur as part of proceedings is entered into our journals.

FlightComplaints’s employees additionally use e-mail in general discourse with internal and external contacts. Each individual is responsible for deleting messages that are no longer required, and for reviewing and deleting unnecessary content in their e-mail mailboxes at least once a year. Upon resignation, the e-mail account for each individual is deleted, but some e-mails will be transferred to colleagues as appropriate and required.

Sensitive personal data should not be sent via e-mail.

FlightComplaints use an unencrypted mail system for e-mails. As such, we urge you not to send non-disclosure, sensitive or other confidential information to us via e-mail.

Employee information
Flyklager use personal information about their employees to manage payroll and personnel responsibilities. The judicial basis for this is provided by the Personal Information Act Section 8, first paragraph and section 8 a), b) or f), as well as section 9 a), b) and f). Required information for the payment of salaries is recorded, such as base data, payroll level, time registration, tax rate, tax county, and union affiliation. Other employee information is linked to the employee's job description and to facilitate the employee's work. The information is provided only in connection with payroll payments and when legally required.

Rights for the Registered
The registrant has the right to access personal information, as well as to request corrections or deletion of incomplete or incorrect information. All rights arising out of the Personal Information Act or GDPR are at all times applicable.

If you wish to revoke your consent or delete your personal data before the case has been processed, you may incur accrued costs.

If you would like to object to FlightComplaints's processing of personal data, you may appeal to the applicable regulatory authority.

Relevant law
FlightComplaints is subject to Norwegian law and to EU law applicable in Norway due to the EEA agreement.

Contact information
Inquiries to FlightComplaints regarding privacy information or similar rights should be sent to